FAQ's

Where are you based? 

I am based in Sherborne, Dorset, DT9 5QE, UK. Unfortunately I cannot use postal services or ship overseas. 

Do you deliver?

Absolutely. Delivery is charged at £5 within in the first 5 miles of DT9 5QE and 45p per mile round trip thereafter. 

Wedding / Special Event Delivery and Set up is charged at £25 for venues within a 15 mile radius and 45p per mile round trip thereafter. 4 tier cakes always require delivery.

I am terrified of driving my cake home, any suggestions?!

Try not to stress! I advise all my clients collecting a cake to place all cake orders flat in the boot of your car / back of a van on a non-slip mat or a towel to avoid slipping. Where possible, use Air Conditioning whilst travelling, cakes cannot be left in a hot car for any period of time. Keep cakes in a cool (but not refrigerated unless advised), dry place once at your venue. 

How can I check you are available on my event date? 

Drop me a quick message and I will check my availability. I do get booked up in advance, so if you have a date in mind don't hesitate to check! Contact me here.

I have NO idea what I want. Can you just make me something? 

I do love a challenge and I have clients who just literally give me a topic and I'm happy to design something and off I go into the kitchen! As long as I have some basics I'm sure I can sort something out! If you're creative juices aren't flowing, just get in contact and we'll go from there! 

How do I order from you?

Firstly we'll check your date is available and from there we will discuss your requirements. We will go through designs, flavours and the finer details until we have your cake details perfected. Details are confirmed and a deposit is taken to secure your order. The balance of your cake is due 2 weeks before your event (or 4 weeks for weddings). Bookings within this period require full upfront payment. all payments are made by bank transfer / cash or online via my payment system by all major cards and PayPal. 

Can you make 'this' cake please?

Like all artists, I need a certain amount of creativity to make your cake amazing. I can certainly create a cake like the one you may have found an image of but I do not do straight copies of other people's work... and I'm sure you'd prefer a totally custom and one off cake to show off to your friends and family!

Is there a minimum order value?

Minimum cupcake order is 6 cupcakes / 24 Mini cupcakes or 1 cake! 

Where on earth do I start with cutting? 

I have a very handy guide which is essential for you or your venue to use when cutting cakes! This will ensure that you get the portions out of your cake that we discussed. Printing cutting chart available upon request with every order. I personally cut my cakes in approx 1/2" x 2" slices and so I find that the portions above can be increased easily with smaller slices. My taller style cakes are produces generous slices which can be sliced into 2 to increase portions offered.

 

Any other questions whatsoever, please do not hesitate to ask! 

Serving Sherborne, Dorchester, Yeovil and Surrounding Areas
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hello@loopylyns.co.uk |  07511 884258